Frequently Asked
Questions we hear a lot.
Short answers to the questions clients ask most often. If yours isn't here, reach out through the Contact page — every question gets a real reply.
Q01.How do engagements typically start?
A short discovery conversation — no cost, no obligation. If we're a fit, we send back a written scoping document within a business week.
Q02.Do you work on retainer or per-project?
Both. Retainers start at a two-month minimum so we have time to embed and add real value. Fixed-scope engagements are priced against outcomes, not hours.
Q03.What does an engagement cost?
Every scope is priced individually. You'll always see a fixed fee before any work begins — no hourly surprises.
Q04.Who owns the deliverables?
You do. Full IP + source-code transfer is included in every engagement letter. This is the Website Ownership Package.
Q05.Do you build custom software?
We build websites, business systems, documents, and publishing packages. For custom software integrations, we partner with vetted engineering teams.
Q06.How long does a typical website take?
Two to six weeks depending on scope. We share a milestone plan before any invoice is issued.
Q07.Can you help me publish a book?
Yes — through the Publishing & Author Resources division. That includes manuscript preparation, ISBN guidance, formatting, and launch support.
Q08.Do you serve clients outside the U.S.?
Yes. Remote engagements are standard. Written communication + scheduled calls make time-zone differences a non-issue.
Q09.How do I book a consultation?
Use the Contact form or email info@herbrownsugallc.com directly. Office hours are Mon–Fri, 10:00 AM – 3:00 PM ET.
Still want to talk it through?
Ask us directly